Phil Hello. This is 6 Minute English from BBC Learning English.I'm Phil.
Pippa And I'm Pippa. Have you ever phoned up a company and had your call held in a queue? If you have, then you've probably heard messages like this: AI call agent Hello, your call is important to us. You are number 89 in the queue. If you'd like to continue to hold press 1, if you'd like to return to the main menu press 0