Anna: ‘Look forward to hearing from you soon Kind regards, Anna’
Denise: (on the phone) And Margery said: 'I don't think I've ever seen a
vegetable quite that size before'
?Paul: Where's that hole-punch
Narrator: Ah, business as usual in the offices of Tip Top Trading
Tom: Oh for goodness sake! What a disaster! I can't believe it!
Narrator: But one member of the team seems bothered
Tom: Arrgh!
Narrator: Anna, this is the moment to show you’re willing to help
Anna: Yes!
Narrator: Use phrases like 'Is there anything I can do?' 'Let me help!' or, to be more
informal, you can say, 'Can I give you a hand?' or 'Give me a shout if you
need anything!'
Anna: Right
Narrator: Go on!
?Anna: Are you okay Tom
Tom: (grumpily) No
?Anna: Is there anything I can do
Tom: (grumpily) No
Anna: Oh What's wrong
Tom: Everything
Anna: I see Can I give you a hand
Tom: My computer has crashed I've lost my phone And there's a big, big
problem with my timetable I’ve got two meetings scheduled at the same
time with two extremely important clients I can't do them both at once!
Anna: Let me help
Tom: Thanks Anna, but these are big, big clients They need someone of
experience
Anna: Well, give me a shout if you need anything!
?Tom: I can handle this, alright
Narrator: 'I can handle this' ungrateful idiot But you used all the right phrases
Anna, well done Anyway, I bet he'll change his mind
Denise: Oooh, I know, and the purple ones are so much more powerful
?Tom: Anna? Could you help me
Narrator: Ha! I told you so!
Tom: They've both arrived at once! Oh god! I'll deal with Mrs Kumquat
Anna: Okay
Tom: You talk to Mr Lime, he's from a company called Citrus Ventures They own
hundreds of juice bars
Denise: Are you sure that's a good idea Tom?
Tom: I don't have much choice, do I?
Denise: Well I could[1]Tom: Just keep him occupied Anna, tell him how great he is no, no, tell him
how great I am Find out what he wants If it's about the - well, never
mind, just be nice
Anna: Understood
?Tom: Mr Lime! Are you well
Mr Lime: Yes, but I'm actually rather angry too
Tom: Ah, well let me introduce you to Anna!
Anna: Mr Lime, it's a pleasure to meet you! Let me help with your coat
Mr Lime: Oh er Thank you
?Anna: Can I give you a hand with your scarf too, Mr Lime
Mr Lime: Oh Thanks
Anna: Now, please come this way and you can tell me what's wrong
Narrator: Well done! Anna used some good phrases to step in and help with this
mess Let's hear them again:
?Is there anything I can do
Let me help
?Can I give you a hand
Give me a shout if you need anything
Narrator: But Mr Lime is obviously upset about something What is it? And how will
Anna deal with the problem? Let's hope it doesn't end in disaster!
· Listening comprehension question
What does the company Citrus Ventures do
It runs juice bars
